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Returns & Exchanges
At COOLWAY, we want you to love your style. If you are not completely satisfied with your purchase, you can return or exchange any unworn items within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
2
Prepare Your Package
Place the items in their original packaging with all tags attached and include the printed return slip inside the box.
3
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location near you.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing